Our commitment to data protection and your rights under UK GDPR
Last updated: November 2024
Muse-isle is committed to compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page provides information about how we meet our obligations and respect your data protection rights.
Muse-isle acts as the data controller for personal information collected through this website and in the course of providing our services. We determine the purposes and means of processing your personal data.
Contact details:
Email: [email protected]
Address: 47 Harrington Street, Manchester, M1 4BQ, United Kingdom
We process personal data only when we have a lawful basis to do so. The lawful bases we rely on include:
Where processing is necessary for the performance of a contract with you or to take steps at your request prior to entering a contract. This includes processing enquiries, providing quotations, and delivering analysis services.
Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights. This includes website analytics, service improvement, and fraud prevention.
Where you have given specific, informed, and unambiguous consent. This applies to marketing communications and cookies that are not strictly necessary.
Where processing is necessary to comply with a legal obligation, such as tax and accounting requirements.
Under UK GDPR, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. We will provide this information free of charge within one month of receiving your request.
You have the right to request correction of inaccurate personal data and completion of incomplete data.
You have the right to request deletion of your personal data in certain circumstances, including when the data is no longer necessary for the purpose it was collected.
You have the right to request restriction of processing in certain circumstances, such as when you contest the accuracy of the data.
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
You have the right to object to processing based on legitimate interests or for direct marketing purposes.
You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects.
To exercise any of your rights, please contact us at [email protected]. We will respond to your request within one month. In complex cases, we may extend this period by a further two months, in which case we will notify you of the extension and reasons.
We may request verification of your identity before processing your request to ensure we do not disclose personal data to unauthorised parties.
We adhere to the following data protection principles:
We implement appropriate technical and organisational measures to protect personal data, including:
In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours. Where the breach is likely to result in high risk, we will also notify affected individuals without undue delay.
If you are not satisfied with our response to a data protection concern, you have the right to lodge a complaint with the Information Commissioner's Office:
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk
We may update this GDPR information page periodically to reflect changes in our practices or legal requirements. The date of the last update is shown at the top of this page.