Privacy Policy

Last updated: November 2024

Muse-isle ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

• Submit enquiry or service request forms
• Correspond with us via email
• Provide property or business information for analysis purposes
• Enter into a service agreement with us

This information may include:

• Name and contact details (email address, postal address)
• Property information relevant to energy analysis
• Energy consumption data and utility bills
• Business information for commercial clients

Information Collected Automatically

When you access our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and service requests
• Provide fuel analysis and consulting services
• Communicate with you about your project or engagement
• Improve our website and service offerings
• Comply with legal obligations
• Send relevant updates about our services (with your consent)

Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: Processing necessary to perform services you have requested
• Consent: Where you have given explicit consent for specific processing
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services
• Legal Obligation: Processing required to comply with applicable laws

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist in our operations (subject to confidentiality agreements)
• When required by law or to respond to legal process
• To protect our rights, privacy, safety, or property
• In connection with a business transfer or acquisition

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Retention periods vary based on the nature of the information and the purpose of processing.

Your Rights

Under data protection legislation, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights relating to automated decision-making

To exercise these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be transferred to and processed in countries other than the United Kingdom. Where such transfers occur, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be indicated by the "Last updated" date. We encourage you to review this policy regularly.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: 47 Harrington Street, Manchester, M1 4BQ, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.